This privacy policy describes our practices regarding the collection, storage and disclosure of information we collect from you when you access information on the Tara Air App reserves the right to modify this policy at any time and with no prior notice. The mobile app may access certain device information or components automatically. This access is only for the purpose of providing you with the services within the app. Device unique ID is used to check if the user has been registered or not depending on which the user will be navigated to the corresponding screen. It also takes your IP Address for the API usage. This feature is user initiated. The app stores the generated ticket in the mobile storage which needs write access to the device storage. You are also given the option to enter personal information when booking and paying for your ticket. This information includes your name, mobile number, nationality, etc. By visiting our website or mobile app, you acknowledge and agree that you have read and understand and agree to the terms and conditions.
Fare Category
1. USD Fare: Foreign nationals other than Indian/Nepali are entitled for USD fare.
2. INR Fare: Indian nationals are entitled for Indian fare.
3. NRN Fare:
Non-residential Nepalese are entitled to all available NPR fare. The passenger must present the valid NRN card issued by Nepal Government to avail the same. However, if the passenger fails to submit the NRN card, they will be considered foreign passenger and will be charged USD fare.
4. NRI Fare:
The USD fare is applicable to Non-Resident Indians.
6. Refugee Fare:
The nationality of a refugee passenger will be determined by the country that has issued their refugee card and fare will be charged in accordance with their identification.
Cancellation Policy for USD and Indian fare:
Passenger must submit the cancellation request up to 1 hours prior to departure otherwise, the request shall not be considered .
If the passenger request to cancel the ticket 12 hrs. prior to flight time, 10% cancellation charge is applicable on the base fare.
If the passenger request to cancel the ticket 1 hour prior to the flight time, 33.33% charge is applicable on the base fare.
If the passenger request to cancel or reschedule the ticket within check-in hour, the request shall not be considered and the ticket will be marked as No Show (i.e. no refund)
The reschedule can be done without charge up to 1 hour prior to the flight time.
Free baggage allowance limit (10 kg baggage + 05 kg hand carry)
Child Discount & Baggage Policy (Below 12 yrs.):
A child discount of 33 % is applicable on base fare.
The free baggage allowance limit is 7 kg.
The child passenger must submit the valid ID card.
Cancellation and No-show for child is applied as mentioned above.
Infant Fare (Below 2 yrs.):
Only 10% of the fare needs to be paid at the airport.
Physical verification shall be performed to categorize or identify minors as infants or children at the time of acceptance.
Name Change Facility:
The passenger‚s name can be changed up to two hours prior to the departure time. Name change charges for Nepali/Indian nationals is Rs.1000/- whereas all nationals except Nepali/Indians are required to pay USD 15.
Ticket cancelled from Airlines side:
Passengers will receive a full refund in all fare categories if the airline fails to fulfill its commitment and cancels the reservation.
Refund Duration - Online Purchase:
Purchased via VISA/MASTER/DEBIT card: 10-12 working days
Purchased via Wallet payment: 2-3 working days.
Any refund request for an online purchase should be addressed to tarasales@taraair.com
Refund Duration- Purchased Via Travel Agencies:
Refunds will be processed within 1-2 working days. To claim the refund, the passenger must contact the relevant agency.
“NO Show” Ticket:
The ticket shall be considered as "No Show" (No refund / No valid) if passenger fails to report at the airport.
Note:
All eligible refunds will be provided in equivalent to local currency.
The refund of the tickets purchased via Tara mobile app/website, will be credited back into the same account.
We do not refund the charges associated with name, date, and time changes.
If the passenger wishes to cancel a ticket that has already been rescheduled, the initial fare category policy will apply during the refund process.
Effective Date: 11-April-2025
Tara Air (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://taraair.com. Please read this policy carefully to understand our views and practices regarding your personal data.
1. Information We Collect
We may collect and process the following data:
a. Personal Information:
Name
Email address
Phone number
Passport or government-issued ID details (for flight bookings)
Payment details (processed securely via third-party payment gateways)
b. Non-Personal Information:
Browser type
Device type
IP address
Pages visited and duration
Cookies and tracking technologies
2. How We Use Your Information
We use the information we collect for the following purposes:
To process flight bookings and payments
To provide customer service and support
To send confirmations, updates, and promotional messages (if opted-in)
To improve our website and services
To comply with legal and regulatory requirements
3. Sharing Your Information
We do not sell or rent your personal data. We may share your data with:
Authorized third-party service providers (e.g., payment processors, booking engines)
Government authorities when required by law
Internal departments of Tara Air for operational purposes
4. Data Retention
We retain your personal data only for as long as necessary:
To fulfill the purposes for which it was collected
To comply with legal, regulatory, or reporting obligations
5. Cookies and Tracking Technologies
Our website uses cookies to:
Improve your browsing experience
Analyze site traffic
Understand user preferences
You can modify your browser settings to control cookies, but some parts of the site may not function properly.
6. Data Security
We implement appropriate technical and organizational measures to:
Protect your data against unauthorized access, alteration, disclosure, or destruction
Ensure secure data transmission via SSL encryption
7. Your Rights
Depending on your jurisdiction, you may have the right to:
Access, correct, or delete your personal data
Object to or restrict certain data processing activities
Withdraw consent where processing is based on consent
