This privacy policy describes our practices regarding the collection, storage and disclosure of information we collect from you when you access information on the Tara Air App reserves the right to modify this policy at any time and with no prior notice. The mobile app may access certain device information or components automatically. This access is only for the purpose of providing you with the services within the app. Device unique ID is used to check if the user has been registered or not depending on which the user will be navigated to the corresponding screen. It also takes your IP Address for the API usage. This feature is user initiated. The app stores the generated ticket in the mobile storage which needs write access to the device storage. You are also given the option to enter personal information when booking and paying for your ticket. This information includes your name, mobile number, nationality, etc. By visiting our website or mobile app, you acknowledge and agree that you have read and understand and agree to the terms and conditions.
Fare Category
1. USD Fare: Foreign nationals other than Indian/Nepali are entitled for USD fare.
2. INR Fare: Indian nationals are entitled for Indian fare.
3. NRN Fare:
Non-residential Nepalese are entitled to all available NPR fare. The passenger must present the valid NRN card issued by Nepal Government to avail the same. However, if the passenger fails to submit the NRN card, they will be considered foreign passenger and will be charged USD fare.
4. NRI Fare:
The USD fare is applicable to Non-Resident Indians.
6. Refugee Fare:
The nationality of a refugee passenger will be determined by the country that has issued their refugee card and fare will be charged in accordance with their identification.
Cancellation Policy for USD and Indian fare:
Passenger must submit the cancellation request up to 1 hours prior to departure otherwise, the request shall not be considered .
If the passenger request to cancel the ticket till 12 hrs. prior to flight time, 10% cancellation charge is applicable on the base fare.
If the passenger request to cancel the ticket 1 hour prior to the flight time, 33.33% charge is applicable on the base fare.
If the passenger request to cancel or reschedule the ticket within check-in hour, the request shall not be considered and the ticket will be marked as No Show (i.e. no refund)
The reschedule can be done without charge up to 1 hour prior to the flight time.
Free baggage allowance limit (10 kg baggage + 05 kg hand carry)
Child Discount & Baggage Policy (Below 12 yrs.):
A child discount of 33 % is applicable on base fare.
The free baggage allowance limit is 7 kg.
The child passenger must submit the valid ID card.
Cancellation and No-show for child is applied as mentioned above.
Infant Fare (Below 2 yrs.):
Only 10% of the fare needs to be paid at the airport.
Physical verification shall be performed to categorize or identify minors as infants or children at the time of acceptance.
Name Change Facility:
The passenger‚s name can be changed up to two hours prior to the departure time. Name change charges for Nepali/Indian nationals is Rs.1000/- whereas all nationals except Nepali/Indians are required to pay USD 15.
Ticket cancelled from Airlines side:
Passengers will receive a full refund in all fare categories if the airline fails to fulfill its commitment and cancels the reservation.
Refund Duration - Online Purchase:
Purchased via VISA/MASTER/DEBIT card: 10-12 working days
Purchased via Wallet payment: 2-3 working days.
Any refund request for an online purchase should be addressed to tarasales@taraair.com
Refund Duration- Purchased Via Travel Agencies:
Refunds will be processed within 1-2 working days. To claim the refund, the passenger must contact the relevant agency.
“NO Show” Ticket:
The ticket shall be considered as "No Show" (No refund / No valid) if passenger fails to report at the airport.
Note:
All eligible refunds will be provided in equivalent to local currency.
The refund of the tickets purchased via Tara mobile app/website, will be credited back into the same account.
We do not refund the charges associated with name, date, and time changes.
If the passenger wishes to cancel a ticket that has already been rescheduled, the initial fare category policy will apply during the refund process.
Effective Date: 11-April-2025
Tara Air (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://taraair.com. Please read this policy carefully to understand our views and practices regarding your personal data.
1. Information We Collect
We may collect and process the following data:
a. Personal Information:
Name
Email address
Phone number
Passport or government-issued ID details (for flight bookings)
Payment details (processed securely via third-party payment gateways)
b. Non-Personal Information:
Browser type
Device type
IP address
Pages visited and duration
Cookies and tracking technologies
2. How We Use Your Information
We use the information we collect for the following purposes:
To process flight bookings and payments
To provide customer service and support
To send confirmations, updates, and promotional messages (if opted-in)
To improve our website and services
To comply with legal and regulatory requirements
3. Sharing Your Information
We do not sell or rent your personal data. We may share your data with:
Authorized third-party service providers (e.g., payment processors, booking engines)
Government authorities when required by law
Internal departments of Tara Air for operational purposes
4. Data Retention
We retain your personal data only for as long as necessary:
To fulfill the purposes for which it was collected
To comply with legal, regulatory, or reporting obligations
5. Cookies and Tracking Technologies
Our website uses cookies to:
Improve your browsing experience
Analyze site traffic
Understand user preferences
You can modify your browser settings to control cookies, but some parts of the site may not function properly.
6. Data Security
We implement appropriate technical and organizational measures to:
Protect your data against unauthorized access, alteration, disclosure, or destruction
Ensure secure data transmission via SSL encryption
7. Your Rights
Depending on your jurisdiction, you may have the right to:
Access, correct, or delete your personal data
Object to or restrict certain data processing activities
Withdraw consent where processing is based on consent
To exercise your rights, please contact us at tarasales@taraair.com
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites.
9. Children’s Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the effective date at the top.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
At Tara Air, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information in compliance with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
1. Information We Collect
We collect personal information when you use our website (https://taraair.com), including but not limited to:
Personal Identification Information: Name, email address, phone number, passport details, payment information, and other details needed for booking flights or making reservations.
Usage Data: IP address, browser type, operating system, referring URLs, and other technical data to improve the functionality of our website.
Cookies and Tracking Technologies: We may use cookies and similar technologies to enhance your user experience and collect data for analytics and marketing purposes.
2. How We Use Your Information
We use the personal information we collect for the following purposes:
To provide, operate, and maintain our services, including processing flight bookings and reservations.
To communicate with you, including confirming your bookings and sending service-related updates or offers.
To personalize your experience on our website and improve our services.
To comply with legal obligations and enforce our terms of service.
To perform analytics and understand how users interact with our website.
3. Legal Basis for Processing (GDPR)
Under the GDPR, we rely on the following legal bases to process your personal data:
Contractual Necessity: Processing your information is necessary to fulfill our contract with you, such as booking a flight or processing payments.
Consent: In cases where we ask for your consent (e.g., for marketing purposes), you may withdraw it at any time.
Legitimate Interests: We may process your data based on legitimate business interests, such as improving the functionality of our website or conducting analytics.
Legal Obligation: We may process your data to comply with applicable laws and regulations.
4. Your Rights Under GDPR
If you are located in the European Union, you have the following rights under the GDPR:
Right to Access: You can request access to the personal data we hold about you.
Right to Rectification: You can request corrections to any inaccurate or incomplete data.
Right to Erasure (Right to be Forgotten): You can request that we delete your personal data, subject to certain exceptions.
Right to Restrict Processing: You can request that we limit the processing of your personal data under certain conditions.
Right to Object: You can object to the processing of your data based on legitimate interests, including direct marketing.
Right to Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
If you are a California resident, the CCPA provides you with the following rights:
Right to Know: You have the right to request information about the personal data we have collected, sold, or disclosed about you over the past 12 months.
Right to Delete: You can request that we delete your personal information, subject to certain exceptions.
Right to Opt-Out of Sale of Personal Data: If applicable, you have the right to opt-out of the sale of your personal data. We do not sell your personal information, but if we do in the future, you will be able to opt out.
Right to Non-Discrimination: You have the right to request services or products without discrimination for exercising your privacy rights.
To exercise any of these rights, please contact us at tarasales@taraair.com. We will respond to your request within the timeframes set by the CCPA.
6. Sharing Your Information
We may share your personal data with third parties for the following reasons:
Service Providers: We may share data with third-party service providers who assist with booking, payment processing, or marketing.
Legal Compliance: We may share your data if required by law, to comply with legal obligations, or to protect our rights or the safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction.
7. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. After this period, we will securely delete or anonymize your personal data.
8. Security of Your Data
We take reasonable precautions to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these third-party sites.
10. Changes to This Privacy Policy
We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
