This privacy policy describes our practices regarding the collection, storage and disclosure of information we collect from you when you access information on the Tara Air App reserves the right to modify this policy at any time and with no prior notice. The mobile app may access certain device information or components automatically. This access is only for the purpose of providing you with the services within the app. Device unique ID is used to check if the user has been registered or not depending on which the user will be navigated to the corresponding screen. It also takes your IP Address for the API usage. This feature is user initiated. The app stores the generated ticket in the mobile storage which needs write access to the device storage. You are also given the option to enter personal information when booking and paying for your ticket. This information includes your name, mobile number, nationality, etc. By visiting our website or mobile app, you acknowledge and agree that you have read and understand and agree to the terms and conditions.

Fare Category 

1. USD Fare:        Foreign nationals other than Indian/Nepali are entitled for USD fare.

2. INR Fare:         Indian nationals are entitled for Indian fare.

3. NRN Fare:

• Non-residential Nepalese are entitled to all available NPR fare. The passenger must present the valid NRN card issued by Nepal Government to avail the same. However, if the passenger fails to submit the NRN card, they will be considered foreign passenger and will be charged USD fare.

4. NRI Fare:

• The USD fare is applicable to Non-Resident Indians.

6. Refugee Fare:

• The nationality of a refugee passenger will be determined by the country that has issued their refugee card and fare will be charged in accordance with their identification.

Cancellation Policy for USD and Indian fare:

• Passenger must submit the cancellation request up to 1 hours prior to departure otherwise, the request shall not be considered       .                  
• If the passenger request to cancel the ticket 12 hrs. prior to flight time, 10% cancellation charge is applicable on the base fare.
• If the passenger request to cancel the ticket 1 hour prior to the flight time, 33.33% charge is applicable on the base fare.
• If the passenger request to cancel or reschedule the ticket within check-in hour, the request shall not be considered and the ticket will be marked as No Show (i.e. no refund)
• The reschedule can be done without charge up to 1 hour prior to the flight time.
• Free baggage allowance limit (10 kg baggage + 05 kg hand carry)

Child Discount & Baggage Policy (Below 12 yrs.):

• A child discount of 33 % is applicable on base fare.
• The free baggage allowance limit is 7 kg.
• The child passenger must submit the valid ID card.
• Cancellation and No-show for child is applied as mentioned above.

Infant Fare (Below 2 yrs.):

• Only 10% of the fare needs to be paid at the airport.
• Physical verification shall be performed to categorize or identify minors as infants or children at the time of acceptance.

Name Change Facility:

• The passenger‚s name can be changed up to two hours prior to the departure time. Name change charges for Nepali/Indian nationals is Rs.1000/- whereas all nationals except Nepali/Indians are required to pay USD 15.              

Ticket cancelled from Airlines side:

• Passengers will receive a full refund in all fare categories if the airline fails to fulfill its commitment and cancels the reservation.

Refund Duration - Online Purchase:

• Purchased via VISA/MASTER/DEBIT card: 10-12 working days
• Purchased via Wallet payment: 2-3 working days.
• Any refund request for an online purchase should be addressed to  tarasales@taraair.com

Refund Duration- Purchased Via Travel Agencies:

• Refunds will be processed within 1-2 working days. To claim the refund, the passenger must contact the relevant agency.

“NO Show” Ticket:

• The ticket shall be considered as "No Show" (No refund / No valid) if passenger fails to report at the airport.

Note:

• All eligible refunds will be provided in equivalent to local currency.
• The refund of the tickets purchased via Tara mobile app/website, will be credited back into the same account.
• We do not refund the charges associated with name, date, and time changes.
• If the passenger wishes to cancel a ticket that has already been rescheduled, the initial fare category policy will apply during the refund process.